What is Your Return Policy?
YOUR SATISFACTION MATTERS
If you’re not completely satisfied with your purchase, simply return it in its original condition within 30 days of purchase, and we’ll give you a full refund, store credit, or a one-for-one exchange, on nearly everything in the store.*
Refunds are made for product value only, excluding shipping and handling charges. You may return your purchase for up to 30 days from the shipping date.
THE RETURN PROCESS
Contact us at 832-800-4899 to request a Return Authorization. In your return package, include a copy of your receipt and your Return Authorization Number. Your refund will be processed upon completing evaluation of your returned item.
Returned products must be in the condition in which you received them, in the original box and packaging. If you’re returning because of our mistake, we’ll arrange the shipment at no cost to you. If items are not in the original condition, your return may be refused or subject to a 20% restocking fee. Refunds will be payed via the original payment method. Please allow 2-10 days for your bank to process the funds.
OUR RETURN ADDRESS
The Percussion Center
6990 Portwest Dr #100
Houston, TX 77024
*No returns on clearance items, discontinued items, Apple hardware, opened software, sheet music, books, CDs, videos, turntable cartridges, tubes, in ear buds, whistles, pitch pipes, earplugs and in ear monitors, and special orders.
I forgot my password. How do I recover this information?
If you have a username and password on this website, you can easily receive your password via email to the email address that you have registered in your account. Follow this link and enter your username or email into the box and click ‘Reset Password.’ You will receive a link to create a new password via email.
Are There Coupon or Special Offer Restrictions?
Special Offer restrictions may apply to some items due to vendor pricing limitations. Coupon code and other special offer discounts cannot be used in conjunction with Special Orders or any other discount offer. The Percussion Center reserves the right to restrict the items that may be purchased through a discount or coupon promotion at any time. Coupons, Gift Card offers and Special Offers are limited to 1 per person and exclude prior sales. If you are unsure if an item qualifies, please contact us at 832-800-4899 or [email protected] for our best price.
I’m interested in teaching, can you tell me more?
Interested in teaching at the Percussion Center School of Music or the Percussion Academy of Music? If so, email us regarding your interest and attach your resume to [email protected]
Do you have a venue for performances?
We also offer a performance hall with stage, sound equipment and seating capacity for 60 people as a venue for recitals, jam sessions, band camps and clinics.
What equipment is available in the lesson rooms?
Lesson rooms are equipped with drumsets (for teacher and student), piano, marimba, and keyboards.